my order

If your order has not been shipped, please contact hello@oxb-studio.com with your order number to update or adjust your order.

If your order has not yet been shipped, please notify us at hello@oxb-studio.com as soon as possible.

If your order has not been shipped, please contact hello@oxb-studio.com with your order number to cancel.

You will be sent your tracking information via shipping confirmation email.

We accept a variety of payment methods:

All major credit cards
Shop Pay
Google Pay
Paypal
AfterPay

Shipping + production times

USPS First Class Mail - 3 to 5 days 

$5 flat rate

USPS Priority Mail  - 2 days

$21 flat rate, free for orders $150

UPS Ground - 1 to 5 days

Rate calculated at checkout

All pieces are handmade in Denver, CO. Please allow 2-4 days production time for most pieces. 

Name plates are cut once per month. Please place all name plate orders prior to the 25th for shipping during the first week of the following month. There are two expedited production options for name plates.

Rush: 3 day production - $59.99

Expedited: 7 day production - $24.99

We ship orders internationally.  Please check your country’s customs and duty policies prior to purchasing. Rates for international packages vary by country and aren’t reflected in our pricing or shipping. These rates may include charges for import taxes & delivery fees. Please contact your country’s customs office with any questions.

Route+ Shipping Insurance is a third party app in which we offer their services upon checkout. Route shipping protection applies to the online purchase of merchandise in the event the merchandise is lost or damaged while in transit or “porch pirated” (“porch pirated” means that the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address and a police report has been filed). 

The Route Policy extends coverage to shipments where the transportation is tracked through Route. This offer of coverage does not provide insurance to you directly, and you are neither an insured nor an additional insured under Route’s Policy. Your election to add packages to Route’s Policy is entirely optional. You have the option of obtaining protection from an alternative source or not at all.

To report an issue through Route+ Shipping Insurance click here.

We offer free local pickup at our Our Exercise Store at 2737 Larimer St. on Wednesday-Saturday from 11a-6p and Sunday from 11a-5p. Choose this option at checkout and you will receive an email with instructions. 

Returns, Exchanges + Repairs

Online Returns - within 7 days of delivery date

All returned items incur a $9.95 restocking fee which includes the cost of your pre-paid label.

Returned items must be in their original packaging, put back on the jewelry card to avoid tangling, and have no signs of wear.

Fine jewelry and customized pieces are final sale and not eligible for return.

You may choose to exchange for a different style or receive store credit, instead of a return.

All charges will be invoiced upon receipt of your jewelry. Payment must be fulfilled prior to being issued a refund.

Once we receive your returned jewelry, we will issue your refund. Note that returned items are subject to a $9.95 restocking fee. Items ordered using a discount code cannot be refunded, but we will issue store credit.

Online Exchanges - within 7 days of delivery date

All exchanged items incur a $9.95 restocking fee which includes the cost of your pre-paid label.

Customers are responsible for this fee + the difference in price for the new OXB item.

You may choose to exchange for a different OXB item or receive store credit.

Exchanged items must be in their original packaging, put back on the jewelry card to avoid tangling, and have no signs of wear.

Customized items are only eligible for a length exchange.

All charges will be invoiced upon receipt of your jewelry. Payment must be fulfilled prior to being issued new jewelry or store credit.

Once we receive your item to be exchanged, an invoice will be sent for the $9.95 exchange fee + any price difference incurred. The item will be shipped once payment is complete.

We have a 14 day warranty that covers manufacturing defects, broken chains, stamping errors, items missing, etc. We’ve got you covered for free.

To inquire about our warranty, email hello@oxb-studio.com.Please include your order number + a photo of the piece to submit your claim.

Don’t sweat it, things happen. Your jewelry is meant to be worn and sometimes your pieces will need to be repaired or replaced. We do our best to repair all jewelry, but sometimes a replacement may be needed. 

All repairs are taken on a case-by-case basis. Please note that the repair quote is subject to change after our production team assesses your piece, but we'll communicate with you every step of the way!

To inquire about a repair, email hello@oxb-studio.com.Please include your order number + a photo of the damaged piece.

You can totally take your piece to a local jeweler, however we can’t guarantee the quality of the metals they'll use and that the size of components will match the styles that we currently offer. By sending your jewelry to OXB, we can ensure the quality.

We work as quickly as possible to get your jewelry back to you. Expect 2-4 days for the rework as we hand assemble all of our jewelry.

You may exchange your piece for a different size. The fee is $9.95 + the price for the size difference.

Don't sweat it. We're happy to replace your lost jewelry at a discounted price. Email us at hello@oxb-studio.com.

Sizing, Layering + Extenders

In the event your necklace is too short, we sell detachable necklace chain extenders in both 1” and 2” lengths in every chain we offer. To shop our extenders, click here.

You can also exchange your necklace for a different length through our return portal here. Exchanges are accepted up to 30 days after delivery. Exchanged items have a $7.95 fee, which covers the cost of shipping both ways. You may exchange for another item or store credit. Exchanged items must be in their original packaging, put back on the jewelry card to avoid tangling, with no signs of wear. You cannot exchange custom items.

You can measure your perfect length at home! All you need is a piece of string and a ruler or measuring tape. Wrap a string around your necklace, wrist, or ankle and mark at the desired length. Lay the string flat and measure up to the mark. Please note that thicker chains will be a little shorter than thinner chains.

You can also exchange your piece of jewelry for a different length through our return portal here. Exchanges are accepted up to 30 days after delivery. Exchanged items have a $7.95 fee, which covers the cost of shipping both ways. You may exchange for another item or store credit. Exchanged items must be in their original packaging, put back on the jewelry card to avoid tangling, with no signs of wear. You cannot exchange custom items.

The best way to layer chains is to vary length and weight. In general, if you wear two lighter chains with a similar weight they will get tangled.

Product Care + Materials

Suggested day-to-day maintenance: Wipe your jewelry free of any oils, makeup or sweat produced throughout the day. Now available, OXB Jewelry Cleaning Kit

Deep cleaning:Fill a bowl with warm water and gentle soap, let it soak while you sing your favorite Britney Spears song, grab a soft toothbrush, and give the necklace + chain a gentle scrub. Pat dry and let it dry completely before storing. 

Storage: Make sure to clasp it and store in a small airtight container.

To prolong the life of your jewelry limit exposure to chemicals, hot tubs, harsh environments, and the following irritants:

Sunscreen

Hairspray

Nail polish remover 

Perfume

Cleaning Products

Our eXercise Brand is a line of our favorite jewelry styles, made safe to sweat in. We source high-quality, hypoallergenic metals that won’t rub off, irritate your skin, and end up in the landfill after a few wears. Pieces are handmade in Denver, Colorado by a team of women who care equally about design, sustainability, and our fitness community. 

 Disclaimer: It's a beautiful thing that we are all unique, and sometimes our body chemistry affects which metals we are sensitive to. Generally gold filled metals are a great option for jewelry wearers with metal sensitivities. Although rare, some people may experience a reaction with their gold filled jewelry.  This is due to the composition of your body chemistry from varying hormone levels, medications, and sweat acidity.  We are always happy to answer questions about our metals - email us at hello@oxb-studio.com.

All of our metals are nickel-free!

14k Gold Filled:Gold filled is a layer of gold pressure bonded to a base metal.  We use 14k gold filled because it upholds its gold-qualities at a fraction of the cost of solid gold. Unlike gold plating, the gold will not rub off from everyday wear. When properly cared for, your gold filled pieces will last 10+ years. 

All OXB gold components are also gold filled. 

Sterling Silver: Sterling silver is great for everyday wear and polishes easily. Unlike silver plating, the silver will not rub or wear off in time. 

Sterling silver is an alloyed metal, normally made of 92.5% pure silver and other metals. Sterling silver is a popular metal because of its affordability and malleability, but it also tarnishes quickly because of its composition.

If you’re looking at a piece of jewelry that is darkened or appears dirty, then your silver has tarnished; but, there’s no need to neglect this piece or get rid of it! Tarnish is simply the result of a chemical reaction with oxygen or sulfur particles in the air. With a few easy-to-follow tips, you can take care of your sterling silver jewelry and make it last for years to come!

Daily wearing tips:

Wear it often: Believe it or not, your skin’s natural oils will help keep silver jewelry shiny. One of the easiest ways to prevent tarnish is to simply wear your silver often as opposed to letting it sit in a jewelry box unworn.

Daily cleaning: Soap and water. This is our most recommended method because of the gentleness of soap and water. This should really be your first line of defense before trying anything else.

All silver components are also sterling silver

10k & 14k Gold: 14k gold offers a great combination of purity and durability. Because 10k & 14k gold is also more than 40% alloy metals, it’s durable enough for the vast majority of people. It's great for your active lifestyle! For example, a 14k gold ring will be resistant enough to scratches, dents, warping and other damage from everyday wear.

Gifts

Shopping for someone else but not sure what to give them? Give them the gift of choice with an OXB gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Click here to purchase a gift card.

Ambassadors, Wholesale + Collaborations

We designed OXB for people just like us — always on the go. Our ambassadors are who we are. We’re always looking for new ambassadors to join the OXB community and would love to hear from you! We’re looking for everyone from workout warriors, philanthropists, entrepreneurs, team players, story tellers, artists...

To apply to become an ambassador, click here. Someone from Team OXB will be in touch if we think it’s a good fit! We accept applications on a rolling basis.

We'd love to partner with you and boost your retail with OXB's sweatproof jewelry. 

Please email hello@oxb-studio.com for more information on our wholesale program.

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