FAQ

Sweatproof jewelry is made from materials that are resistant to corrosion from sweat and moisture. It is designed to withstand the wear and tear of an active lifestyle, maintaining its shine and durability even when exposed to sweat, salt, and water.

Yes, OXB jewelry is both sweatproof and waterproof. It’s crafted with hypoallergenic, durable metals like gold-filled, sterling silver, and 14k gold that resist tarnish and discoloration from sweat, water, and everyday wear.

• OXB jewelry is made from high-quality metals, including gold-filled, sterling silver, and solid 14k gold. These metals are durable, hypoallergenic, and designed to last.
  Here is a breakdown of the three main types of gold jewelry:
• ❌ Gold-Plated: Gold plated jewelry is made by applying a thin layer of gold over a base metal such as brass or sterling silver. This is a more affordable option, but it is not as durable as the other two options. The gold layer can wear off over time, exposing the base metal underneath. Note: We *do not* plate our jewelry!
• ✅ Gold-Filled: Gold-filled jewelry is made with a thick layer of solid gold mechanically bonded to a base metal such as brass or sterling silver. This gives the look and feel of solid gold, but at a fraction of the cost. Gold filled jewelry is more durable than gold plated and is less likely to chip or flake.
• ✅ Solid Gold: Solid gold jewelry is made entirely out of gold, with no base metal visible. This is the most expensive option, but it is also the most durable and long-lasting. Solid gold jewelry can be made with different karats of gold, we use 10k and 14k. The higher the karat, the purer the gold and the softer the metal.

There are pros and cons to each type of gold jewelry. Gold plated is the most affordable option, but it is not as durable. Gold filled is a more durable and affordable option, but it is still not as long-lasting as solid gold. Solid gold is the most expensive option, but it is also the most durable and long-lasting. Ultimately, the choice comes down to personal preference and budget.

• ✅ Sterling Silver: Sterling Silver is an alloy, which means that it is made by combining pure silver with other metallic elements. Sterling silver is created by combining 92.5% pure silver with 7.5% of other metals. The resulting metal is strong, durable, hypoallergenic, and resistant to tarnish.

Sterling silver is a popular choice for jewelry because it is affordable, durable, and easy to work with. It is also resistant to tarnish and can be polished to a high shine. However, it is not as valuable or expensive as pure silver or gold.

Yes, you can wear OXB jewelry while exercising or swimming. It is sweatproof and waterproof, so it will hold up to your active lifestyle without compromising its integrity or style.

Yes, OXB jewelry is made from hypoallergenic metals, including sterling silver and gold-filled materials, making it suitable for most sensitive skin types.

To care for your OXB jewelry, clean it regularly with a soft cloth to remove dirt and oils. Avoid exposing it to harsh chemicals, lotions, or perfumes. You can easily rinse off any sweat residue with a washcloth after daily wear or use one of our jewelry cleaning kits. Just like your leggings, your jewelry needs to be cleaned to keep it looking its best. You can purchase our jewelry cleaning kit here.

OXB jewelry is designed to resist tarnishing and discoloration due to its high-quality, sweatproof, and waterproof materials. Gold-filled and 14k gold is tarnish-resistant, ensuring a long-lasting shine. However, sterling silver naturally tarnishes over time because it reacts with oxygen in the air. This process is completely normal and a natural characteristic of sterling silver.

The good news is that sterling silver is easily cleaned with a simple wipe using a soft cloth. Regular cleaning helps maintain its shine and prevent tarnish buildup. For deeper cleaning, you can use one of our jewelry cleaning kits. To prevent tarnishing, avoid exposing your sterling silver jewelry to harsh chemicals, lotions, or perfumes.

Yes, we offer custom jewelry options, and we love creating one-of-a-kind pieces just for you. Whether it’s your personal mantra, a special milestone like a PR, your initials, or any meaningful symbol that holds a place close to your heart, a custom piece is a perfect way to keep that reminder with you every day. Our custom jewelry can serve as a daily affirmation or a cherished memento, and we’re excited to bring your vision to life.

We offer a variety of customizable styles to fit your unique needs and preferences. From necklaces to bracelets, there’s a design that can reflect your individuality. Take a look at our Personalized Collection for inspiration and see the different styles we offer. If you have something specific in mind, feel free to reach out, and we’ll work together to create the perfect custom piece for you!

No, adding to site 2024

Orders typically ship within 2 business days. Shipping times depend on your location and the shipping method chosen at checkout.

Once your order ships, you will receive a tracking number via email that you can use to track your package.

Orders can be canceled if they haven’t been shipped yet. Please contact customer support as soon as possible if you need to cancel your order.

Changes to an order can only be made if the order hasn’t been processed or shipped yet. Please reach out to us immediately if you need to make any changes.

If you need to change your address after placing an order, please contact us immediately. We will do our best to accommodate your request if the order hasn’t already shipped.

Shipping rates depend on your location and the shipping method chosen at checkout. We offer various shipping options to suit your needs.

Yes, we offer free economy shipping on orders over $100 within the United States.

We offer low-cost package protection at checkout to ensure that, in the case your package doesn't arrive, we can offer you a full replacement at no cost to you. If you do not choose package protection, we take each order on a case-by-case basis. You'll see the toggle for package protection at checkout.

If your order is lost in transit, please contact us within 30 days of shipping. We offer discounted replacements for items confirmed as delivered but not received.

We do not offer refunds for items lost in the mail, but we do provide discounted replacements if an item is confirmed as delivered but not received. We offer low-cost package protection at checkout to ensure that, in the case your package doesn't arrive, we can offer you a full replacement at no cost to you. If you do not choose package protection, we take each order on a case-by-case basis. You'll see the toggle for package protection at checkout.

Yes, we ship internationally. Shipping rates and customs duties are calculated at checkout.

To return your order, please visit our returns page and follow the instructions. Items must be unworn and in their original packaging. The returns portal can be accessed here.

To exchange your order, please visit our returns page and follow the instructions. Items must be unworn and in their original packaging. The returns portal can be accessed here.

We offer a 30-day hassle-free return and exchange policy. Jewelry must be unworn and in its original packaging.

International returns are not accepted, but we can offer a discounted replacement for lost or damaged items.

Refunds are typically processed within 5-7 business days after we receive your returned item.

Personalized items and items marked final sale are not eligible for return.

Returns and exchanges are processed within 5-7 business days after receiving the returned items.

The OXB Quality Guarantee is valid for one year from the date of purchase for items bought directly from OXB.

If your jewelry has a defect, please contact us within one year of purchase, and we will assist you with a replacement or repair.

Yes, OXB offers repair services for items outside of the warranty, including chain breaks and clasp replacements.

Yes, we offer repairs for jewelry outside the warranty period, though it may not be covered under our Quality Guarantee.

To submit a claim, please contact us at hello@shopoxb.com with details of the issue and your order information.

Repairs typically take 7-10 business days, depending on the issue.

Personalized jewelry and final sale items are not returnable or exchangeable.

Yes, we offer gift wrapping for an additional charge. Please select this option at checkout.

Yes, your OXB jewelry comes with a one-year quality guarantee against defects in materials or craftsmanship.

You can contact customer support by emailing hello@shopoxb.com or using the contact form on our website.

We occasionally offer promotions. Sign up for our newsletter to be notified about sales and special offers.

We accept all major credit and debit cards, PayPal, Shop Pay, and Afterpay.

Yes, we offer financing options through Shop Pay and Afterpay for your purchase.