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  • Returns, Exchanges, and Repairs

    Returns - FREE

    Returns are accepted within 14 days of delivery date. Your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of the US have a shipping fee + may have duties and taxes incurred.

    All below items are non-returnable:

    • Personalized jewelry
    • Fine jewelry
    • Items marked final sale
    • Gift Cards

    To qualify for a return:

    • Must be in original condition, no signs of wear or damage
    • Must be returned in all original packaging (tags, box, and pouch)

    Shipping Fees:

    US/Canada

    Free

    Europe $20
    Other International Countries $30

     

    Refund will be credited to original payment, please allow up to 3 days to see the funds 

      Exchanges - FREE 

      Exchanges are accepted within 14 days of delivery date. Your first exchange is free, any further exchanges will be charged for shipping each time.

      All below items are non-returnable:

      • Personalized jewelry
      • Items marked final sale
      • Gift Cards

      To qualify for an return:

      • Must be in original condition, no signs of wear or damage
      • Must be returned in all original packaging (tags, box, and pouch)

      We're happy to exchange:

      • Exchange for the same piece in a new length
      • Exchange for a different piece
      • Exchange for store credit

      EXCESSIVE RETURNS/EXCHANGES - We want to continue to offer a generous return/exchange policy for all of our customers. Each purchase is allowed up to (2) exchanges. An additional exchange can be considered if it is due to a sizing preference. Excessive returns or exchanges will be monitored on a case by case basis. We reserve the right to limit return or exchange requests if we suspect misuse of our policy.

         

        >>CLICK HERE TO SUBMIT A RETURN OR EXCHANGE<<

         

        14-day Sweat Test Warranty – FREE 

        Give us a try! We stand behind the quality of all of our products, any defect will occur within 14 days.

        We cover manufacturing defects (broken chains, clasps, shipping damage) or errors (personalization error, wrong size, missing pieces)

        Repair Shop - $38

        Don’t sweat it, things happen. Your jewelry is meant to be worn and sometimes your pieces will need to be repaired. We’re happy to offer this service, your sweatproof jewelry will last for years to come. Gold Filled + Sterling Silver Repairs are $38 which includes shipping both ways and covers the cost of the repair.

        What’s Covered?
        • Broken Chains
        • Broken Clasps
        • Replacement Disc or Bar
        Please fill out this formto start your repair. Questions? Please email hello@oxb-studio.com.
        Denver Customers - please fill out the form, you'll have the option to schedule an in-person repair.
          **exclusions apply. Repairs must be sent in within 30 days of issuing the return label.