New Shipping Schedule
Due to ongoing delays from our metal suppliers and rising material costs caused by tariffs, we are now shipping all orders once per week. This helps us reduce production costs and avoid raising prices for our customers. In return, we’re offering deeper discounts when you shop in volume—thank you for being flexible and helping us keep your jewelry affordable.
Domestic Shipping (US & Canada Only)
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Economy Shipping: 5–8 business days. $8 flat rate. Free for orders $100+.
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Priority Shipping: Temporarily unavailable.
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International Shipping: Not currently available.
Production Time
Orders are handcrafted in Denver, CO and typically ship within 2 business days of production. Please note: our new weekly shipping schedule may impact fulfillment timelines slightly.
Lost Packages
We offer discounted replacements for lost packages only if Package Protection is added at checkout. Items marked as “delivered” but not received may qualify for a discounted replacement, but not a refund. If your package is stuck or late, please contact USPS first, and then reach out to us if it exceeds 30 days in transit.
Returns & Exchanges
April 22 – June 5 Sale Policy
All sale items purchased between April 22 and June 5 are final sale unless you purchased Redo Free Returns at checkout. If you opted in to Redo, you are eligible for store credit only.
Standard Return Policy
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Valid within 30 days of delivery.
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Items must be unworn and in original packaging.
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Unlimited Returns: Available for $0.98 at checkout (US only).
Non-Returnable Items:
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Personalized Jewelry
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Items marked Final Sale
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Gift Cards, Jewelry Cleaning Kit, Rescue Kit
CLICK HERE TO START A RETURN OR EXCHANGE
OXB Quality Guarantee
We back our jewelry with a one-year quality guarantee on craftsmanship and material defects. Our sweatproof designs are built to move with you—but jewelry still needs care.
Covered Under Guarantee:
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Fading, discoloration, or craftsmanship defects
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Items purchased directly from OXB
Not Covered:
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Normal wear and tear
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Chain breaks or misuse after 90 days
We also offer affordable repair services to help extend the life of your favorite pieces.
Click here to submit a quality claim
Repair Shop
Chain break? Clasp issue? We’ve got you. Our repair shop pricing includes two-way shipping and deep cleaning. Click here for repairs
Please allow up to 14 days for your order to arrive, factoring in production and shipping time.
